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Financial Services

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Outsourced collections could be your financial institution’s solution to the growing problem of how to manage delinquency both efficiently and cost effectively. ACA Revenue Systems is more than just an outsourced service provider, we have been a trusted single source partner since 1967. We provide leading-edge technology, highly trained staff, and innovative solutions to community banks and credit unions looking to improve the way they do business. Headquartered in New England, our team takes pride in building and maintaining relationships with our clients and their borrowers.

Solutions Provided

First-Party Collections

Customizable plans available for outreach to members in early through late-stage delinquency
Proactive phone calls made from our New England-based office
Written communication through standardized letters, e-mails and texts
Agents dedicated to your institution, allowing them to build relationships with your members
A solutions-oriented approach. Agents take the time to understand the root of the issue, working with borrowers to develop a solution while also taking the time to provide education.

Residential & Consumer default management

Customizable plans to manage residential & consumer delinquency from first default through foreclosure & repossession process
Nationwide repossession and full remarketing services for defaulted auto loans, focusing on efficient and high-quality results
Plans to collect on HELOC’s, credit cards & other revolving debt
Options to collect on overdrawn DDA accounts

Loss Mitigation Services

Working with members to understand their financial situation and provide guidance on options.
Ability to offer alternative repayment plans, loan modifications and forbearance agreements based on your institution’s guidelines
Review of modification request packages and recommendation of action
Active communication with your institution to ensure best possible outcome for all parties.

Skip Tracing

Skip tracing technology assisting in locating phone numbers, addresses and vehicles when necessary.
Collection agents trained to seek alternate routes of contact for borrowers if initial attempts are unsuccessful.

Bankruptcy Management

Tracking services for filings, meeting with trustees, settlement offers, collecting financial records, dismissals and discharges.

Why Outsource with ACA?

Our deep understanding of the financial services industry allows us to understand your needs and develop intelligent solutions to meet them.

Our fully customizable collection plans provide your institution with the solution you need.
No more, no less.

Your institution will be assigned a dedicated team of representatives, allowing seamless communication between ACA and your borrowers, as well as your institution with ACA.

Our agents take a customer service-first approach, focused on building a relationship with your borrowers. We take time to understand each borrower’s situation, as well as educating them on how to address it.

Our leading-edge technology allows your institution easy access to borrower information and reporting when you need it.

We believe all of our partnerships are just that, a partnership! Our focus is on working with you to become an extension of your institution while abiding by and promoting your core values.

Contact:

Main Office:  16 Commerce Blvd. Suite 4, Middleboro MA 02346
Phone: 800-478-7421 x 111
E-Mail: RFernandes@acarevenuesystems.com