Technology

Action Collection Agency has its own in-house, fully-automated, "state-of-the-art" collection system. We migrated from an IBM AS/400 environment to Intel Xeon processors running Microsoft Windows SQL server operating systems. All our desktops are IBM brand PCs.

The software, VQueueNetwork ("VQN"), is the newest Windows-based product from Uni-Source 2000, St. Louis, MO. It is extremely powerful and flexible, in both its functionality and reporting capability, and is continually upgraded based upon our needs, as well as those of our clients.

In addition to our core collection system, we also employ the use of state-of-the-art predictive dialing technology as well. Our system, Cheetah, from Total Call Center Solutions (TCS) in Akron, OH, is their newest release and allows our collectors to have fully integrated computer telephony at their desktops. We also employ TCS’s interactive voice recognition (IVR) system for our unattended messaging.

These various technologies allow our collectors the greatest access and flexibility in managing their accounts

We can both accept new business and remit via tape-to-tape, diskette, and electronic transmission, whichever is most consistent with your information system and accounting protocols.

We can also accept online debtor payments, both from credit cards and personal or business checks. Payments can be made online through this website (Make Payments).

Since our systems are in-house and technologically advanced, we are able to tailor a collection program to meet specific client needs. This customization includes; but is not limited to; pre-collection/"early-out" programs, special notice texts, and report formats.

Reporting

Computerized reports are routinely provided detailing the following:

• acknowledgment   (upon receipt of accounts)
• monthly activity/invoice   (month end report)
• client accounting summary   (month end or on demand production report)
• deletion report   (upon return of accounts)
• debtor inventory   (on demand status report)